| Agent ID | 117 |
| Environment | Dev |
| Owner Name | Sam Touroonjian |
| Location Name (Short) | Burnet Road |
| Full Location Name | Burnet Road Austin Texas |
| Agent Name | Amy |
| Manager Name | Greg Clouse |
| Manager First Name | Greg |
| Manager Pronouns | - |
| Role | Customer service representative for AAMCO [location_name] |
| Personality | Empathetic, solution-focused, conversational, caring, follows procedures exactly |
| Current Time Template | {{system__time}} |
| XML Root Name | aamco_assistant |
| Franchise Association | - |
| Filename | 4: Dev - Sam Touroonjian - Burnet Rd - Austin TX - Amy |
| ElevenLabs Agent ID | agent_4801kat3gcwnf59b6cptd5denq36 |
| Notes |
None
|
| Inspection Type | free vehicle courtesy check |
| Settings |
☑ Do Towing Transfers
☐ Do Shop Transfers
☐ No Transfers Allowed
☑ Accept Appointments
☐ Drop Off Only
☐ Can Quote
|
| Address | 8417 Burnet Rd, Austin Texas 78757 |
| Short Address | 8417 Burnet |
| Address Spoken | eight four one seven burnet road |
| Phone Number | None |
| Directions | We're on Burnet Road, about half a mile north of Anderson Lane. If you're coming from Anderson, head north on Burnet and we'll be on your right! |
| Freeway Directions | - |
| Cannot Provide | Text messages, emails, automated reminders |
| Day Type | Status | Business Hours | Appointment Hours | Lunch Break | Drop Off Hours |
|---|---|---|---|---|---|
| monday_friday | OPEN | 7:30 AM - 5:30 PM | 8:00 AM - 3:30 PM | - | - |
| saturday | CLOSED | - | - | - | - |
| sunday | CLOSED | - | - | - | - |
| Holiday Name | Description |
|---|---|
| Christmas Day (December 25, 2025 OR December 25, 2026) | Custom holiday: Christmas Day (December 25, 2025 OR December 25, 2026) |
| Independence Day (July 4, 2025 OR July 4, 2026) | Custom holiday: Independence Day (July 4, 2025 OR July 4, 2026) |
| Labor Day 2026 | - |
| Labor Day 2027 | - |
| Labor Day (September 1, 2025 OR September 7, 2026) | Custom holiday: Labor Day (September 1, 2025 OR September 7, 2026) |
| Memorial Day 2026 | - |
| Memorial Day 2027 | - |
| Memorial Day (May 26, 2025 OR May 25, 2026) | Custom holiday: Memorial Day (May 26, 2025 OR May 25, 2026) |
| New Years Day (January 1, 2026) | Custom holiday: New Years Day (January 1, 2026) |
| Thanksgiving 2026 | - |
| Thanksgiving 2027 | - |
| Thanksgiving (November 27, 2025 OR November 26, 2026) | Custom holiday: Thanksgiving (November 27, 2025 OR November 26, 2026) |
| Name | Type | Severity |
|---|---|---|
| no_pricing_quotes | custom | critical |
| oil_changes_by_appointment_only | optional | critical |
| 1_rules_starter_pack | default | critical |
| procedure_order | default | critical |
| 2_rules_expansion_pack_appointments | optional | critical |
| no_transfers_except_towing | optional | critical |
| saturday_closed | optional | critical |
| detect_towing_trigger | optional | critical |
| Name | Type |
|---|---|
| time_handling | default |
| objection_handling | generic |
| proximity_nudge | custom |
| holidays | default |
| voice_delivery | generic |
| vehicle_courtesy_check | reference data |
| proactive_appointment_booking | default |
| 1_section_starter_pack | default |
| pricing_jonathan_tow | reference data |
| scheduling_logic | custom |
| objection_handling | default |
| Protocol Key | Type |
|---|---|
| uncertain_information | emergency |
| vehicle_status_unknown | emergency |
| towing_transfer_system_failure | special_situations |
| default_towing_protocol | towing |
| escalation_callback_protocol | special_situations |
| Services Not Offered |
State Inspection
Emissions Test
Bench work on Transmission
Services using customer provided parts
front end alignments
tires
|
| Towing Transfer System Failure | - |
| Towing Time Uncertainty | - |
| Default Towing Protocol | - |