| Agent ID | 14 |
| Environment | Live |
| Owner Name | Chad Whalls |
| Location Name (Short) | Gastonia North |
| Full Location Name | Gastonia North Carolina |
| Agent Name | Amy |
| Manager Name | Zach Allison |
| Manager First Name | Zach |
| Manager Pronouns | - |
| Role | Customer service representative for AAMCO [location_name] |
| Personality | Empathetic, solution-focused, conversational, caring, follows procedures exactly |
| Current Time Template | {{system__time}} |
| XML Root Name | aamco_assistant |
| Franchise Association | - |
| Filename | 0: Live - Chad Whalls - Gastonia NC - Amy |
| ElevenLabs Agent ID | agent_8001k9ttcjzkfsdb43v2vem3t3d1 |
| Notes |
None
|
| Inspection Type | free vehicle courtesy check |
| Settings |
☐ Do Towing Transfers
☐ Do Shop Transfers
☑ No Transfers Allowed
☐ Accept Appointments
☑ Drop Off Only
☐ Can Quote
|
| Address | 225 East Garrison Boulevard, Gastonia, North Carolina 28054 |
| Short Address | Two two five East Garrison Boulevard |
| Address Spoken | two two five East Garrison Boulevard |
| Phone Number | None |
| Directions | We're located at two two five East Garrison Boulevard in Gastonia, North Carolina. |
| Freeway Directions | - |
| Cannot Provide | Text messages, emails, automated reminders |
| Day Type | Status | Business Hours | Appointment Hours | Lunch Break | Drop Off Hours |
|---|---|---|---|---|---|
| monday_friday | OPEN | 8:00 AM - 5:30 PM | - | - | 8:00 AM - 10:00 AM |
| saturday | CLOSED | - | - | - | - |
| sunday | CLOSED | - | - | - | - |
| Holiday Name | Description |
|---|---|
| Christmas Day (December 25, 2025 OR December 25, 2026) | Custom holiday: Christmas Day (December 25, 2025 OR December 25, 2026) |
| Independence Day (July 4, 2025 OR July 4, 2026) | Custom holiday: Independence Day (July 4, 2025 OR July 4, 2026) |
| Labor Day 2026 | - |
| Labor Day 2027 | - |
| Labor Day (September 1, 2025 OR September 7, 2026) | Custom holiday: Labor Day (September 1, 2025 OR September 7, 2026) |
| Memorial Day 2026 | - |
| Memorial Day 2027 | - |
| Memorial Day (May 26, 2025 OR May 25, 2026) | Custom holiday: Memorial Day (May 26, 2025 OR May 25, 2026) |
| New Years Day (January 1, 2026) | Custom holiday: New Years Day (January 1, 2026) |
| Thanksgiving 2026 | - |
| Thanksgiving 2027 | - |
| Thanksgiving (November 27, 2025 OR November 26, 2026) | Custom holiday: Thanksgiving (November 27, 2025 OR November 26, 2026) |
| Name | Type | Severity |
|---|---|---|
| 1_rules_starter_pack | default | critical |
| after_hours_weekday_handling | custom | critical |
| appointment_system_mo | custom | critical |
| procedure_order | default | critical |
| no_transfers | optional | critical |
| saturday_closed | optional | critical |
| Name | Type |
|---|---|
| holidays | default |
| pricing_jonathan_tow | reference data |
| 1_section_starter_pack | default |
| vehicle_courtesy_check | reference data |
| drop_off_system | custom |
| voice_delivery_no_appointments | custom |
| customer_appointment_requests_mo | custom |
| Protocol Key | Type |
|---|---|
| uncertain_information | emergency |
| vehicle_status_unknown | emergency |
| escalation_callback_protocol | special_situations |
| Services Offered |
Vehicle Courtesy Check (FREE)
Transmission services
Brake service
Air conditioning services
Check engine light service
Battery maintenance
Belts and hoses inspection
Cooling system service
Engine repair
Clutch service
Oil, lube, and filter changing service
Fuel filter replacement
Light bulb replacement
Cabin air filter replacement
Required car maintenance
Fleet services
General automotive repair
|
| Services Not Offered |
Wheel Alignment
Emissions tests
State Inspections
Repairs on Transmissions Already Removed from the Vehicle
Repairs using Parts provided by the Customer
Tire Sales, Replacements, or Fixes
|
| Special Notes |
NO PRICING QUOTED. (Rule: NEVER quote any services - this location quotes NO prices)
|
| Towing Transfer System Failure | - |
| Towing Time Uncertainty | - |
| Default Towing Protocol | - |