| Agent ID | 174 |
| Environment | Live |
| Owner Name | Jonathan Tow |
| Location Name (Short) | Brooklyn |
| Full Location Name | Brooklyn New York |
| Agent Name | Amy |
| Manager Name | Wesley Marques |
| Manager First Name | Wesley |
| Manager Pronouns | - |
| Role | Customer service representative for AAMCO [location_name] |
| Personality | Empathetic, solution-focused, conversational, caring, follows procedures exactly |
| Current Time Template | {{system__time}} |
| XML Root Name | aamco_assistant |
| Franchise Association | - |
| Filename | 4: Dev - Jonathan Tow - PLAYGROUND - Amy |
| ElevenLabs Agent ID | agent_3401kbf0j01teweb93qdmd2z1vm2 |
| Notes | No notes |
| Inspection Type | multi-point inspection |
| Settings |
☐ Do Towing Transfers
☑ Do Shop Transfers
☐ No Transfers Allowed
☑ Accept Appointments
☐ Drop Off Only
☑ Can Quote
|
| Address | 1266 Ralph Avenue, Brooklyn New York 11236 |
| Short Address | 1266 Ralph Avenue |
| Address Spoken | one two six six Ralph Avenue |
| Phone Number | (718) 773-6535 |
| Directions | We're located at 1266 Ralph Avenue in Brooklyn, right at the corner of Avenue H |
| Freeway Directions | If you're coming from the north (towards Flatbush), you'll pass Foster Avenue just before you get to us. If you're coming from the south (towards Flatlands), you'll see the Canarsie Plaza shopping center a few blocks before. We'll be on your right shortly after you cross Avenue H. |
| Cannot Provide | Text messages, emails, automated reminders |
| Day Type | Status | Business Hours | Appointment Hours | Lunch Break | Drop Off Hours |
|---|---|---|---|---|---|
| monday_friday | OPEN | 8:00 AM - 6:00 PM | 8:30 AM - 4:00 PM | - | - |
| saturday | CLOSED | - | - | - | - |
| sunday | CLOSED | - | - | - | - |
| Holiday Name | Description |
|---|---|
| Black Friday (the day after Thanksgiving) | Custom holiday: Black Friday (the day after Thanksgiving) |
| Christmas Day (December 25, 2025 OR December 25, 2026) | Custom holiday: Christmas Day (December 25, 2025 OR December 25, 2026) |
| Independence Day (July 4, 2025 OR July 4, 2026) | Custom holiday: Independence Day (July 4, 2025 OR July 4, 2026) |
| Labor Day 2026 | - |
| Labor Day 2027 | - |
| Labor Day (September 1, 2025 OR September 7, 2026) | Custom holiday: Labor Day (September 1, 2025 OR September 7, 2026) |
| Memorial Day 2026 | - |
| Memorial Day 2027 | - |
| Memorial Day (May 26, 2025 OR May 25, 2026) | Custom holiday: Memorial Day (May 26, 2025 OR May 25, 2026) |
| New Years Day (January 1, 2026) | Custom holiday: New Years Day (January 1, 2026) |
| Thanksgiving 2026 | - |
| Thanksgiving 2027 | - |
| Thanksgiving (November 27, 2025 OR November 26, 2026) | Custom holiday: Thanksgiving (November 27, 2025 OR November 26, 2026) |
| Name | Type | Severity |
|---|---|---|
| ai_agent_development | system | - |
| hard_constraints | system | ABSOLUTE |
| proactive_appointment_booking | behavioral | highest |
| proximity_nudge | behavioral | high |
| voice_rules | system | - |
| Name | Type |
|---|---|
| scheduling_preflight | scheduling mechanics |
| response_templates | scheduling mechanics |
| now_gate | scheduling mechanics |
| appointment_booking | scheduling mechanics |
| multi_point_inspection | reference data |
| pricing_jonathan_tow | reference data |
| Protocol Key | Type |
|---|---|
| ai_identity | situational responses |
| objection_handling_mpi | situational responses |
| transfer_handling | situational responses |
| non_drivable_vehicles | situational responses |
| 1_protocol_starter_pack | special_situations |
| default_towing_protocol | towing |
| escalation_callback_protocol | special_situations |
| towing_time_uncertainty | towing |
| towing_transfer_system_failure | special_situations |
| Services Offered |
Multi-Point Inspection: $89.95 (Credited towards any repair)
Oil change - fully synthetic only: 129.95
Transmission diagnostics and repair
|
| Services Not Offered |
State Inspection
Emissions Test
Services using customer provided parts
glass
tires
body work
|
| Towing Transfer System Failure | - |
| Towing Time Uncertainty | - |
| Default Towing Protocol | - |