| Agent ID | 20 |
| Environment | Dev |
| Owner Name | John Summers |
| Location Name (Short) | Louisville Kentucky |
| Full Location Name | Louisville Kentucky |
| Agent Name | Amy |
| Manager Name | Jeff Monroe |
| Manager First Name | Jeff |
| Manager Pronouns | - |
| Role | Customer service representative for AAMCO [location_name] |
| Personality | Empathetic, solution-focused, conversational, caring, follows procedures exactly |
| Current Time Template | {{system__time}} |
| XML Root Name | aamco_assistant |
| Franchise Association | - |
| Filename | 0__Live_-_John_Summers_-_Louisville_-_Amy.xml |
| ElevenLabs Agent ID | Not set |
| Notes | No notes |
| Inspection Type | free vehicle courtesy check |
| Settings |
☐ Do Towing Transfers
☐ Do Shop Transfers
☑ No Transfers Allowed
☑ Accept Appointments
☐ Drop Off Only
☑ Can Quote
|
| Address | One twenty-six Breckenridge Lane, Louisville, Kentucky four zero two zero one |
| Short Address | One twenty-six Breckenridge Lane |
| Address Spoken | one twenty-six Breckenridge Lane |
| Phone Number | - |
| Directions | We're located off Frankfort Avenue, if you're coming from the west, make a right onto Breckenridge, and you'll see us on the right. |
| Freeway Directions | - |
| Cannot Provide | Text messages, emails, automated reminders |
| Day Type | Status | Business Hours | Appointment Hours | Lunch Break | Drop Off Hours |
|---|---|---|---|---|---|
| saturday | CLOSED | - | - | - | - |
| sunday | CLOSED | - | - | - | - |
| Holiday Name | Description |
|---|---|
| Christmas Day (December 25, 2025 OR December 25, 2026) | Custom holiday: Christmas Day (December 25, 2025 OR December 25, 2026) |
| Independence Day (July 4, 2025 OR July 4, 2026) | Custom holiday: Independence Day (July 4, 2025 OR July 4, 2026) |
| Labor Day 2026 | - |
| Labor Day 2027 | - |
| Labor Day (September 1, 2025 OR September 7, 2026) | Custom holiday: Labor Day (September 1, 2025 OR September 7, 2026) |
| Memorial Day 2026 | - |
| Memorial Day 2027 | - |
| Memorial Day (May 26, 2025 OR May 25, 2026) | Custom holiday: Memorial Day (May 26, 2025 OR May 25, 2026) |
| New Years Day (January 1, 2026) | Custom holiday: New Years Day (January 1, 2026) |
| Thanksgiving 2026 | - |
| Thanksgiving 2027 | - |
| Thanksgiving (November 27, 2025 OR November 26, 2026) | Custom holiday: Thanksgiving (November 27, 2025 OR November 26, 2026) |
| Name | Type | Severity |
|---|---|---|
| 1_rules_starter_pack | default | critical |
| procedure_order | default | critical |
| 2_rules_expansion_pack_appointments | optional | critical |
| no_transfers | optional | critical |
| saturday_closed | optional | critical |
| Name | Type |
|---|---|
| appointment_decision_tree | custom |
| tone_and_response_guidelines_mo_stores | custom |
| objection_handling | generic |
| proximity_nudge | custom |
| holidays | default |
| objection_handling | default |
| scheduling_logic | custom |
| voice_delivery | generic |
| vehicle_courtesy_check | reference data |
| proactive_appointment_booking | default |
| pricing_jonathan_tow | reference data |
| 1_section_starter_pack | default |
| Protocol Key | Type |
|---|---|
| uncertain_information | emergency |
| vehicle_status_unknown | emergency |
| escalation_callback_protocol | special_situations |
| Services Offered |
Vehicle Courtesy Check (FREE)
Oil Changes: Conventional/Hybrid ($54.99), Semi-Synthetic ($74.99), Full Synthetic ($94.99 up to 5 qts)
|
| Services Not Offered |
Bench work on Transmissions
Repairs using Parts provided by the Customer
|
| Special Notes |
Never Quote: Transmission Repair, Rebuild, Service, Brake Services, A/C, Engine Services, Electrical, Cooling, Fuel Filter, Battery, Clutch, Vehicle-specific pricing, Complex estimates.
|