Static Variables (replaced during XML generation):
Manager & Personnel:
[manager_name] - Full manager name (e.g., "Josh Smith")[manager_first_name] - Manager's first name only[he or him] - Manager pronouns from database[he_or_her] - Alternative format for pronouns[he/she] - Derived from pronouns[him/her] - Derived from pronouns
Location Information:
[location_name], [full_location_name] - Full location name[address] - Full street address[short_address] - Shortened address format[address_spoken] - Address formatted for spoken delivery[directions] - Driving directions to shop[freeway_directions] - Freeway/highway specific directions[city] - City name[province] - State or Province[shop_phone_number], [location_phone_number] - Shop phone number
Business Hours:
[shop_open_time] - Shop opening time[shop_closed_time] - Shop closing time[first_appointment_time] - First available appointment time[second_appointment_time] - Second available appointment time (30 minutes after first)[last_appointment_time] - Last available appointment time[appointment_hours] - Appointment hours range[business_hours] - Business hours range[lunch_break_hours] - Lunch break hours[saturday_appointment_hours] - Saturday appointment hours[saturday_shop_open_time] - Saturday opening time[saturday_shop_closed_time] - Saturday closing time[saturday_business_hours] - Saturday business hours range
Towing & Partners:
[towing_company_name] - Towing partner company name[towing_phone_number], [towing_company_number] - Towing partner phone number
Business Model & Configuration:
[inspection_type] - Vehicle inspection type for this location (e.g., complete inspection, initial check, multi-point inspection, free vehicle courtesy check)[transfers_for_towing] - Whether this location allows transfers for towing (true/false)[transfers_back_to_shop] - Whether this location allows transfers back to the shop (true/false)[no_transfers_allowed] - Whether no transfers are allowed at this location (true/false)[accept_appointments] - Whether this location accepts appointments (true/false)[agent_can_quote] - Whether the AI agent can provide quotes (true/false)
Holidays:
[holidays] - Comma-separated list of holidays
Runtime Variables (filled during call):
Customer Information:
[customer_name], [Name], [name] - Customer name collected during call[phone_number], [phone] - Customer phone number collected during call
Time & Date:
[time] - Current time or appointment time slot[day] - Day of week for appointment[day_time] - Combination of day and time[next_business_day] - Next business day (calculated)[next_available_day] - Next day with availability[next_day_open], [next_opening_day] - Next day shop is open[next_appointment_time] - Next available appointment time[appointment_time] - Selected appointment time[original_appointment_day] - Customer's originally requested day
Vehicle Information:
[vehicle_location] - Where the vehicle is located[vehicle_year_make_model] - Vehicle details (e.g., "2018 Honda Civic")