Manager Dashboard

Centralize holiday, section, rule, and protocol assignments.

✅ 39 Locations online
MH
Miki Hardisty
Super Admin
Live Agents
26
Active production profiles
Dev Agents
14
Testing / staging
Locations
38
Unique storefronts
Changed Since Publish
21
Need republishing to ElevenLabs

Protocol Details

Protocol Key 1_protocol_starter_pack
Type special_situations
Description -
Protocol Text
<financing>We partner with financing companies for almost every need. Would you like Sarah to discuss those options with you?</financing> <ai_identity> <if_asked>I'm an AI assistant for [location_name]. I help answer calls when the team is unavailable. I can assist with schedule appointments, answer questions or take a message. How may I help you today?</if_asked> <response>I'm unable to transfer you at this time as the team is currently unavailable. However, I'd be glad to take a message for our customer service manager, [manager_first_name] , and [manager_pronoun] will return your call as soon as possible. Would that work for you?</response> </ai_identity>