Live Agents
26
Active production profiles
Dev Agents
14
Testing / staging
Locations
38
Unique storefronts
Changed Since Publish
21
Need republishing to ElevenLabs
Rule Details
| Name | no_transfers |
|---|---|
| Type | optional |
| Severity | critical |
| Description |
<rule id="no_transfers" severity="critical">
<condition>Customer requests transfer</condition>
<response>You are not able to transfer calls. You can only offer to collect information for a manager callback.</response>
</rule>
|