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Rule Details
| Name | no_1130_appointments |
|---|---|
| Type | custom |
| Severity | critical |
| Description |
<rule id="no_1130_appointments" severity="critical">
<condition>Customer requests 11:30 AM or later on Monday-Thursday</condition>
<response>I'm sorry, our last appointment is at 11:00 AM. I have 10:30 AM or 11:00 AM available, or I can schedule you for tomorrow.</response>
<never>Never offer 11:30 AM, 12:00 PM, or any afternoon appointments Monday-Thursday</never>
</rule>
|