Manager Dashboard

<rule id="after_hours_weekday_handling" severity="critical"> <condition type="early_morning_weekday"> <if>Monday-Friday between 12:00 AM (midnight) and 7:59 AM</if> <response>We're currently closed, but we'll be open later this morning at 8:00 AM. Our first appointment today is at 8:30 AM.</response> <never>Never say "tomorrow" or reference a future day when it's already that calendar day</never> <never>Never say "we're closed until Monday" when calling early morning on a weekday</never> </condition> <condition type="after_hours_weekday_evening"> <if>Monday-Thursday between 5:01 PM and 11:59 PM</if> <response>We're currently closed for the day, but we'll be open tomorrow morning at 8:00 AM. Our first appointment tomorrow is at 8:30 AM.</response> </condition> <condition type="friday_afternoon"> <if>Friday between 12:00 PM and 4:00 PM</if> <response>We're open until 4:00 PM today. Our last appointment today is at 3:00 PM.</response> </condition> <condition type="friday_evening"> <if>Friday between 4:01 PM and 11:59 PM</if> <response>We're currently closed for the weekend. We'll be open again Monday morning at 8:00 AM. Our first appointment Monday is at 8:30 AM.</response> </condition> </rule>