Live Agents
26
Active production profiles
Dev Agents
14
Testing / staging
Locations
38
Unique storefronts
Changed Since Publish
21
Need republishing to ElevenLabs
Rule Details
| Name | no_transfers_except_towing |
|---|---|
| Type | optional |
| Severity | critical |
| Description |
<rule id="no_transfers_except_towing" severity="critical" priority="highest">
<condition>Customer requests transfer (except towing)</condition>
<response>You are not able to transfer calls except for towing arrangements. You can only offer to collect information for a manager callback.</response>
<never>DO NOT OFFER TO TRANSFER CALLS</never>
</rule>
|