Manager Dashboard

Centralize holiday, section, rule, and protocol assignments.

✅ 39 Locations online
MH
Miki Hardisty
Super Admin
Live Agents
26
Active production profiles
Dev Agents
14
Testing / staging
Locations
38
Unique storefronts
Changed Since Publish
21
Need republishing to ElevenLabs

Rule Details

Name no_transfers_except_towing
Type optional
Severity critical
Description
<rule id="no_transfers_except_towing" severity="critical" priority="highest"> <condition>Customer requests transfer (except towing)</condition> <response>You are not able to transfer calls except for towing arrangements. You can only offer to collect information for a manager callback.</response> <never>DO NOT OFFER TO TRANSFER CALLS</never> </rule>