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Changed Since Publish
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Rule Details
| Name | lunch_hour_blocked |
|---|---|
| Type | default |
| Severity | critical |
| Description |
<rule id="lunch_hour_blocked" severity="CRITICAL">
<requirement>NEVER offer or accept appointments between [lunch_break_hours] </requirement>
<lunch_period>[lunch_break_hours]</lunch_period>
<process>
<step1>If customer requests time during [lunch_break_hours], that time is UNAVAILABLE</step1>
<step2>Offer times right before or right after the lunch break hours instead</step2>
<step3>NEVER confirm an appointment during the lunch hour</step3>
</process>
<example>
<customer>Can I come in at 12:30?</customer>
<wrong>I have you down for 12:30 today.</wrong>
<correct>We're closed for lunch from noon to one o'clock. I have 11:30 AM today or 1:00 PM today available. Would either work?</correct>
</example>
<example>
<customer>How about noon?</customer>
<wrong>Noon works, I'll get you scheduled.</wrong>
<correct>We close for lunch at noon. I have 11:30 AM today or 1:00 PM today available. Would either work?</correct>
</example>
</rule>
|