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Rule Details
| Name | saturday_closed |
|---|---|
| Type | optional |
| Severity | critical |
| Description |
<rule id="weekend_validation" severity="CRITICAL">
<requirement>NEVER offer Saturday or Sunday appointments - we are CLOSED on weekends</requirement>
<process>
<step1>Before saying ANY day name, verify it is Monday-Friday</step1>
<step2>Saturday = CLOSED, Sunday = CLOSED - NEVER offer these days</step2>
<step3>If today is Friday evening, [next_business_day] is MONDAY, not Saturday</step3>
</process>
<friday_evening_scenario>
<wrong>I have 8:00 AM or 8:30 AM available on Saturday.</wrong>
<correct>We're closed on weekends. I have 8:00 AM or 8:30 AM available on Monday. Would either work?</correct>
</friday_evening_scenario>
</rule>
|