Live Agents
26
Active production profiles
Dev Agents
14
Testing / staging
Locations
38
Unique storefronts
Changed Since Publish
21
Need republishing to ElevenLabs
Rule Details
| Name | escalation_to_shop_tracker |
|---|---|
| Type | custom |
| Severity | critical |
| Description |
<rule id="escalation_to_shop_tracker" severity="CRITICAL">
If a customer escalates and asks for a representative or someone at the shop, keep track:
→ ESCALATION_TRACKER = ESCALATED
</rule>
|