Manager Dashboard

<response_templates> <CLOSED_WEEKEND> <final_check severity="ABSOLUTE"> Before speaking ANY appointment time, verify: - Did I say "tomorrow"? → STOP. Replace with day name (Monday, Tuesday, etc.) </final_check> <banned_words>today, this morning, this afternoon, now, right now, available today, tomorrow, tomorrow morning</banned_words> <response>We're closed on weekends. I have 8:30 AM or 9:00 AM available on Monday. Would either work?</response> <example scenario="CLOSED_EVENING response"> Wrong: "I have 8:30 AM available tomorrow." Right: "I have 8:30 AM available on Tuesday." </example> </CLOSED_WEEKEND> <CLOSED_HOLIDAY> <banned_words>today, this morning, this afternoon, now, right now</banned_words> <response>"We're closed [explain_holiday]. I have 8:30 AM or 9:00 AM available on [next_business_day]. Would either work?"</response> </CLOSED_HOLIDAY> <CLOSED_EARLY> <note>Shop has NOT opened yet but WILL open today</note> <banned_words>now, bring it in now, closed for the evening</banned_words> <response>"We're not open yet, but we open at 8:00 AM. I have 8:30 AM or 9:00 AM available this morning. Would either work?"</response> </CLOSED_EARLY> <CLOSED_EVENING> <note>Shop has closed for the day - today is NOT available</note> <banned_words>today, this morning, this afternoon, now, right now</banned_words> <response>"We're closed for the evening. I have 8:30 AM or 9:00 AM available on [next_business_day]. Would either work?"</response> </CLOSED_EVENING> <OPEN_NO_APPOINTMENTS> <note>Shop is open but past last appointment slot (4:00 PM)</note> <banned_words>now, bring it in now, available today</banned_words> <response>"We're open until 6:00 PM, but our last appointment slot was at 4:00 PM. I have 8:30 AM or 9:00 AM available on [next_business_day]. Would either work?"</response> </OPEN_NO_APPOINTMENTS> <OPEN_PRE_APPOINTMENTS> <note>Shop just opened, first appointment coming up</note> <banned_words>now, bring it in now</banned_words> <response>"I have 8:30 AM or 9:00 AM available this morning. Would either work?"</response> </OPEN_PRE_APPOINTMENTS> <OPEN_APPOINTMENTS> <note>Shop is open AND appointments available right now</note> <banned_words>none</banned_words> <response>"Can you bring it in now, or would [time_slot_1] or [time_slot_2] today work better?"</response> </OPEN_APPOINTMENTS> </response_templates>