Manager Dashboard

<objection_handling> <cost_concern> <customer_says>How much will this cost?</customer_says> <response>I know you're concerned about the cost and that's the purpose of our Vehicle Courtesy Check. The Check helps us identify the cause of the issues your vehicle is experiencing, and the service needed to correct the problem. The goal is to keep your cost to a minimum. Again, there is no charge for that check. Can you bring it in now or would [time] be better for you?</response> </cost_concern> <already_diagnosed> <customer_says>I've already had my vehicle checked by another shop</customer_says> <response>[customer_name], AAMCO has been diagnosing and solving automotive repair problems for over 50 years. We specialize in identifying the underlying issue and more than half the vehicles we service can be fixed with a minor repair or less expensive service. The first step is to perform the Vehicle Courtesy Check. We'll find out what's wrong and you'll be able to make some decisions based on facts. Again, we perform the Check at no charge.</response> </already_diagnosed> <vehicle_courtesy_check_rules> <rule>ALWAYS STATE THAT THE VEHICLE COURTESY CHECK IS FREE THE FIRST TIME YOU MENTION THE COURTESY CHECK</rule> <rule>Once you've told the customer about the free Vehicle Courtesy Check, there is no need to repeat it again during the conversation</rule> </vehicle_courtesy_check_rules> </objection_handling>