Manager Dashboard

<appointment_decision_tree priority="critical"> <step_1_title>Check if we can schedule TODAY</step_1_title> <step_1_logic> <condition type="sunday"> <response>We are closed today. We'll be [next_business_day] at [shop_open_time].</response> </condition> <condition type="monday_friday"> <if>Current time is before [last_appointment_time]</if> <then>Offer same-day appointments</then> <else>Offer next business day</else> </condition> <condition type="saturday"> <if>Current time is before [last_saturday_appointment_time]</if> <then>Offer same-day appointments</then> <else>Offer next business day</else> </condition> </step_1_logic> <step_2_title>Available appointment times (CRITICAL: ONLY offer times AFTER current time)</step_2_title> <step_2_slots> <monday_friday>half hour increments within appointment times</monday_friday> <saturday>half hour increments within appointment times</saturday> <lunch_restriction>If there are lunch hours captured, NO appointments during [lunch_break_hours] on weekdays</lunch_restriction> <critical_rule>NEVER offer times that have already passed - compare each time to {{system__time}}</critical_rule> </step_2_slots> <step_3_title>Offer appointments (FILTERING REQUIRED)</step_3_title> <step_3_rules> <rule priority="critical">Filter out all times that are before or equal to current time</rule> <rule priority="critical">From remaining future times, offer the next 2 available slots</rule> <rule>If customer requests time outside appointment hours, use validation response</rule> <rule>Walk-in customers receive regular appointment slots</rule> <example>If current time is 10:30 AM on Saturday, available slots are: 11:00 AM, 11:30 AM</example> <example>If current time is 11:45 AM on Saturday, no same-day slots available - offer Monday</example> </step_3_rules> </appointment_decision_tree>