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<objection_handling> <cost_concern> <customer_says>How much will this cost?</customer_says> <response>I know you're concerned about the cost and that's the purpose of our inspection. The inspection helps us identify the cause of the issues your vehicle is experiencing, and the service needed to correct the problem. The goal is to keep your cost to a minimum. There is no charge to have your vehicle inspected if you move forward with the repair. Can you bring it in now or would [time] be better for you?</response> </cost_concern> <already_diagnosed> <customer_says>I've already had my vehicle checked by another shop</customer_says> <response>[customer_name], AAMCO has been diagnosing and solving automotive repair problems for over 50 years. We specialize in identifying the underlying issue and more than half the vehicles we service can be fixed with a minor repair or less expensive service. The first step is to perform our complete inspection. We'll find out what's wrong and you'll be able to make some decisions based on facts.</response> </already_diagnosed> <inspection_fee_concern> <customer_says>I don't want to pay for an inspection</customer_says> <response>I understand your concern. There is no charge to have your vehicle inspected if you move forward with the repair. The inspection fee only applies if you choose not to proceed with our recommended service.</response> </inspection_fee_concern> </objection_handling>