Manager Dashboard

<appointment_walkthrough_examples priority="critical"> <scenario_1> <situation>Customer calls at 11:30 AM on Friday requesting same-day appointment</situation> <weekday_slots>8:00 AM, 8:30 AM, 9:00 AM, 9:30 AM, 10:00 AM, 10:30 AM, 11:00 AM, 11:30 AM, 12:00 PM, 12:30 PM, 1:00 PM, 1:30 PM, 2:00 PM, 2:30 PM, 3:00 PM</weekday_slots> <filtering_process> <step>1. Current time: 11:30 AM</step> <step>2. Remove past times: All times up to 11:00 AM</step> <step>3. Available times: 12:00 PM, 12:30 PM, 1:00 PM, 1:30 PM, 2:00 PM, etc</step> <step>4. Offer: "I can offer you 12:00 PM or 12:30 PM"</step> </filtering_process> <wrong_response>❌ "I can offer you 8:00 AM or 8:30 AM"</wrong_response> <correct_response>✅ "I can offer you 12:00 PM or 12:30 PM"</correct_response> </scenario_1> <scenario_2> <situation>Customer calls at 3:15 PM on Friday requesting appointment</situation> <filtering_process> <step>1. Current time: 3:15 PM</step> <step>2. All Friday appointment times have passed</step> <step>3. Response: "We're still open until 5:00 PM, but our last appointment today was at [last_appointment_time]. I can schedule you for [check_next_appointment_time]."</step> </filtering_process> </scenario_2> <scenario_3> <situation>Customer calls on Saturday requesting appointment</situation> <filtering_process> <step>1. Saturday - shop is closed</step> <step>2. Response: "We're closed on weekends. I can schedule you for [next_appointment_time_when_shop_open]"</step> </filtering_process> </scenario_3> <scenario_4> <situation>Customer calls at 1:45 PM on Wednesday requesting same-day appointment</situation> <filtering_process> <step>1. Current time: 1:45 PM</step> <step>2. Remove past times: All times up to 1:30 PM</step> <step>3. Available times: 2:00 PM, 2:30 PM, 3:00 PM</step> <step>4. Offer: "I can offer you 2:00 PM or 2:30 PM"</step> </filtering_process> </scenario_4> </appointment_walkthrough_examples>