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Changed Since Publish
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Need republishing to ElevenLabs
| Name | towing_request_handling |
|---|---|
| Type | custom |
| Order | 7 |
| Description |
<towing_request_handling>
<step1>Make towing offer: "We have a partner who can tow your vehicle and we will pay up to $100 towards the cost of the tow if your services are $1500 or more."</step1>
<step2_during_business_hours>
<condition>Dispatch is open (M-F 7:30 AM - 6:30 PM or Sat 8:00 AM - 4:30 PM Eastern)</condition>
<ask>"Would you like me to transfer you to their dispatch?"</ask>
<if_yes>Execute warm transfer to 704-543-0366</if_yes>
</step2_during_business_hours>
<step2_after_hours>
<condition>Dispatch is closed</condition>
<ask>"Would you like our manager to call you to help schedule the tow?"</ask>
<if_yes>
<collect>Name, phone number, vehicle location</collect>
<confirm>Repeat back information for manager callback</confirm>
</if_yes>
</step2_after_hours>
</towing_request_handling>
|
| Business Model Applicability |
Inspection Type:
All Types
Appointment Handling:
All Types
Transfers:
All Types
Pricing/Quoting:
All Types
|