Manager Dashboard

Static Variables (replaced during XML generation):

Manager & Personnel:

• [manager_name] - Full manager name (e.g., "Josh Smith")
• [manager_first_name] - Manager's first name only
• [he or him] - Manager pronouns from database
• [he_or_her] - Alternative format for pronouns
• [he/she] - Derived from pronouns
• [him/her] - Derived from pronouns

Location Information:

• [location_name], [full_location_name] - Full location name
• [address] - Full street address
• [short_address] - Shortened address format
• [address_spoken] - Address formatted for spoken delivery
• [directions] - Driving directions to shop
• [freeway_directions] - Freeway/highway specific directions
• [city] - City name
• [province] - State or Province
• [shop_phone_number], [location_phone_number] - Shop phone number

Business Hours:

• [shop_open_time] - Shop opening time
• [shop_closed_time] - Shop closing time
• [first_appointment_time] - First available appointment time
• [second_appointment_time] - Second available appointment time (30 minutes after first)
• [last_appointment_time] - Last available appointment time
• [appointment_hours] - Appointment hours range
• [business_hours] - Business hours range
• [lunch_break_hours] - Lunch break hours
• [saturday_appointment_hours] - Saturday appointment hours
• [saturday_shop_open_time] - Saturday opening time
• [saturday_shop_closed_time] - Saturday closing time
• [saturday_business_hours] - Saturday business hours range

Towing & Partners:

• [towing_company_name] - Towing partner company name
• [towing_phone_number], [towing_company_number] - Towing partner phone number

Holidays:

• [holidays] - Comma-separated list of holidays

Runtime Variables (filled during call):

Customer Information:

• [customer_name], [Name], [name] - Customer name collected during call
• [phone_number], [phone] - Customer phone number collected during call

Time & Date:

• [time] - Current time or appointment time slot
• [day] - Day of week for appointment
• [day_time] - Combination of day and time
• [next_business_day] - Next business day (calculated)
• [next_available_day] - Next day with availability
• [next_day_open], [next_opening_day] - Next day shop is open
• [next_appointment_time] - Next available appointment time
• [appointment_time] - Selected appointment time
• [original_appointment_day] - Customer's originally requested day

Vehicle Information:

• [vehicle_location] - Where the vehicle is located
• [vehicle_year_make_model] - Vehicle details (e.g., "2018 Honda Civic")