Live Agents
26
Active production profiles
Dev Agents
14
Testing / staging
Locations
38
Unique storefronts
Changed Since Publish
21
Need republishing to ElevenLabs
Mo Ahumada - Garner
| Field | Value |
|---|---|
| ID | 25 |
| File ID Prefix | 0 |
| Filename |
0: Live - Mo Ahumada - Garner - Amy
|
| ElevenLabs Agent ID |
agent_5301k93p9t79eyevkqnn7r12bmyd
|
| Environment | Live |
| Owner Name | Mo Ahumada |
| Location Name (Short) | Garner |
| Full Location Name | AAMCO Garner, North Carolina |
| Agent Name | Amy |
| Manager Name | George Richardson |
| Manager First Name | George |
| Manager Pronouns | - |
| Role | Customer service representative for AAMCO Garner, North Carolina |
| Personality | Empathetic, solution-focused, conversational, caring, follows procedures exactly |
| Current Time Template | {{system__time}} |
| XML Root Name | aamco_assistant |
| Franchise Association | - |
| Notes | - |
Business Model Settings
| Field | Value |
|---|---|
| Agent Capabilities |
answer questions or take a message
|
| Vehicle Inspection Type | free vehicle courtesy check |
| Transfers for Towing | No |
| Transfers Back to Shop | No |
| No Transfers Allowed | Yes |
| Accept Appointments | No |
| Drop Off Only | Yes (No Appointments) |
| Agent Can Quote | No |
| Field | Value |
|---|---|
| Address | 546 Dynamic Drive, Garner, North Carolina 27529 |
| Short Address | 546 Dynamic Drive |
| Address Spoken | Five four six Dynamic Drive, Garner, North Carolina Two-Seven-Five-Two-Nine |
| Phone Number | None |
| Directions | Located at 546 Dynamic Drive, easily accessible from main roads. |
| Freeway Directions | Take the nearest freeway exit and follow signs to 546 Dynamic Drive. |
| Cannot Provide | text messages, emails, automated reminders |
| After Hours Drop Off Instructions | - |
| Day Type | Status | Business Hours | Appointment Hours | Lunch Break | Drop Off Hours |
|---|---|---|---|---|---|
| monday_friday | OPEN | 8:00 AM - 5:30 PM | - | - | 8:00 AM - 10:00 AM |
| saturday | CLOSED | - | - | - | - |
| sunday | CLOSED | - | - | - | - |
| Holiday Name | Description |
|---|---|
| Christmas Day (December 25, 2025 OR December 25, 2026) | Custom holiday: Christmas Day (December 25, 2025 OR December 25, 2026) |
| Independence Day (July 4, 2025 OR July 4, 2026) | Custom holiday: Independence Day (July 4, 2025 OR July 4, 2026) |
| Labor Day 2026 | - |
| Labor Day 2027 | - |
| Labor Day (September 1, 2025 OR September 7, 2026) | Custom holiday: Labor Day (September 1, 2025 OR September 7, 2026) |
| Memorial Day 2026 | - |
| Memorial Day 2027 | - |
| Memorial Day (May 26, 2025 OR May 25, 2026) | Custom holiday: Memorial Day (May 26, 2025 OR May 25, 2026) |
| New Years Day (January 1, 2026) | Custom holiday: New Years Day (January 1, 2026) |
| Thanksgiving 2026 | - |
| Thanksgiving 2027 | - |
| Thanksgiving (November 27, 2025 OR November 26, 2026) | Custom holiday: Thanksgiving (November 27, 2025 OR November 26, 2026) |
| Name | Type | Severity | Actions |
|---|---|---|---|
| 1_rules_starter_pack | default | critical | Edit |
| after_hours_weekday_handling | custom | critical | Edit |
| appointment_system_mo | custom | critical | Edit |
| procedure_order | default | critical | Edit |
| no_transfers | optional | critical | Edit |
| saturday_closed | optional | critical | Edit |
| Name | Type | Actions |
|---|---|---|
| holidays | default | Edit |
| voice_delivery_no_appointments | custom | Edit |
| drop_off_system | custom | Edit |
| vehicle_courtesy_check | reference data | Edit |
| customer_appointment_requests_mo | custom | Edit |
| 1_section_starter_pack | default | Edit |
| pricing_jonathan_tow | reference data | Edit |
| Protocol Key | Type | Actions |
|---|---|---|
| uncertain_information | emergency | Edit |
| vehicle_status_unknown | emergency | Edit |
| escalation_callback_protocol | special_situations | Edit |
| Name | Type | Actions |
|---|---|---|
| Vehicle Procedure with Drop Off and Vehicle Courtesy Check | phone_procedure |
| Field | Value |
|---|---|
| Services Offered |
Vehicle Courtesy Check (FREE)
Transmission services (repair, rebuild, replacement, maintenance)
Oil changes
Brake service and repair
Factory scheduled maintenance
Complete electronic diagnostics (including engine)
Differential repair and overhaul
Engine tune-up and fuel injection cleaning
Steering and suspension repair
Transfer case and differential service
Clutch service
Electrical work
Check engine light diagnosis
Radiator service
Overheating problems
A/C service and repair
General automotive repair
|
| Services Not Offered |
Wheel Alignment
Emissions tests
State Inspections
Repairs on Transmissions Already Removed from the Vehicle
Repairs using Parts provided by the Customer
Tire Sales, Replacements, or Fixes
|
| Special Notes | Drop-off based system (8:00 AM - 10:00 AM Monday-Friday), NOT traditional appointment scheduling. Free Vehicle Courtesy Check offered. Towing cost coverage: up to $150 with any major repair over $1,500. Financing options available through partner companies. |
| Field | Value |
|---|---|
| Towing Partner Name | Big Mack Towing |
| Towing Partner Phone | (919) 395-6225 |
| Towing Offer | Our shop will cover up to $150 of that towing cost with any major repair over fifteen hundred dollars |
| Transfer Instructions | We have a partner who can tow your vehicle. The name is Big Mack Towing. The phone number for their dispatch is nine-one-nine, three-nine-five, six-two-two-five. Our shop will cover up to $150 of that towing cost with any major repair over fifteen hundred dollars. |
| Transfer Tool Usage | - |
| Non-Transfer Instructions | Provide towing partner information directly to customer |
| Version | Date | Published | Filename | Actions |
|---|---|---|---|---|
| 6 | 2025-11-30 13:52:03 | Yes | 0: Live - Mo Ahumada - Garner - Amy | |
| 5 | 2025-11-30 13:47:43 | Yes | 0: Live - Mo Ahumada - Garner - Amy | |
| 4 | 2025-11-30 13:30:28 | Yes | 0: Live - Mo Ahumada - Garner - Amy | |
| 3 | 2025-11-30 12:39:26 | Yes | 0: Live - Mo Ahumada - Garner - Amy | |
| 2 | 2025-11-28 18:40:08 | No | - | |
| 1 | 2025-11-26 17:06:19 | No | - |
Basic Info
| Field | Value |
|---|---|
| ID | 25 |
| File ID Prefix | 0 |
| Filename |
0: Live - Mo Ahumada - Garner - Amy
|
| ElevenLabs Agent ID |
agent_5301k93p9t79eyevkqnn7r12bmyd
|
| Environment | Live |
| Owner Name | Mo Ahumada |
| Location Name (Short) | Garner |
| Full Location Name | AAMCO Garner, North Carolina |
| Agent Name | Amy |
| Manager Name | George Richardson |
| Manager First Name | George |
| Manager Pronouns | - |
| Role | Customer service representative for AAMCO Garner, North Carolina |
| Personality | Empathetic, solution-focused, conversational, caring, follows procedures exactly |
| Current Time Template | {{system__time}} |
| XML Root Name | aamco_assistant |
| Franchise Association | - |
| Notes | - |
Business Model Settings
| Field | Value |
|---|---|
| Agent Capabilities |
answer questions or take a message
|
| Vehicle Inspection Type | free vehicle courtesy check |
| Transfers for Towing | No |
| Transfers Back to Shop | No |
| No Transfers Allowed | Yes |
| Accept Appointments | No |
| Drop Off Only | Yes (No Appointments) |
| Agent Can Quote | No |
Location
| Field | Value |
|---|---|
| Address | 546 Dynamic Drive, Garner, North Carolina 27529 |
| Short Address | 546 Dynamic Drive |
| Address Spoken | Five four six Dynamic Drive, Garner, North Carolina Two-Seven-Five-Two-Nine |
| Phone Number | None |
| Directions | Located at 546 Dynamic Drive, easily accessible from main roads. |
| Freeway Directions | Take the nearest freeway exit and follow signs to 546 Dynamic Drive. |
| Cannot Provide | text messages, emails, automated reminders |
| After Hours Drop Off Instructions | - |
Hours
| Day Type | Status | Business Hours | Appointment Hours | Lunch Break | Drop Off Hours |
|---|---|---|---|---|---|
| monday_friday | OPEN | 8:00 AM - 5:30 PM | - | - | 8:00 AM - 10:00 AM |
| saturday | CLOSED | - | - | - | - |
| sunday | CLOSED | - | - | - | - |
Holidays
| Holiday Name | Description |
|---|---|
| Christmas Day (December 25, 2025 OR December 25, 2026) | Custom holiday: Christmas Day (December 25, 2025 OR December 25, 2026) |
| Independence Day (July 4, 2025 OR July 4, 2026) | Custom holiday: Independence Day (July 4, 2025 OR July 4, 2026) |
| Labor Day 2026 | - |
| Labor Day 2027 | - |
| Labor Day (September 1, 2025 OR September 7, 2026) | Custom holiday: Labor Day (September 1, 2025 OR September 7, 2026) |
| Memorial Day 2026 | - |
| Memorial Day 2027 | - |
| Memorial Day (May 26, 2025 OR May 25, 2026) | Custom holiday: Memorial Day (May 26, 2025 OR May 25, 2026) |
| New Years Day (January 1, 2026) | Custom holiday: New Years Day (January 1, 2026) |
| Thanksgiving 2026 | - |
| Thanksgiving 2027 | - |
| Thanksgiving (November 27, 2025 OR November 26, 2026) | Custom holiday: Thanksgiving (November 27, 2025 OR November 26, 2026) |
Rules
| Name | Type | Severity |
|---|---|---|
| 1_rules_starter_pack | default | critical |
| after_hours_weekday_handling | custom | critical |
| appointment_system_mo | custom | critical |
| procedure_order | default | critical |
| no_transfers | optional | critical |
| saturday_closed | optional | critical |
Sections
| Name | Type |
|---|---|
| holidays | default |
| voice_delivery_no_appointments | custom |
| drop_off_system | custom |
| vehicle_courtesy_check | reference data |
| customer_appointment_requests_mo | custom |
| 1_section_starter_pack | default |
| pricing_jonathan_tow | reference data |
Protocols
| Protocol Key | Type |
|---|---|
| uncertain_information | emergency |
| vehicle_status_unknown | emergency |
| escalation_callback_protocol | special_situations |
Procedures
| Name | Type |
|---|---|
| Vehicle Procedure with Drop Off and Vehicle Courtesy Check | phone_procedure |
Services
| Field | Value |
|---|---|
| Services Offered |
Vehicle Courtesy Check (FREE)
Transmission services (repair, rebuild, replacement, maintenance)
Oil changes
Brake service and repair
Factory scheduled maintenance
Complete electronic diagnostics (including engine)
Differential repair and overhaul
Engine tune-up and fuel injection cleaning
Steering and suspension repair
Transfer case and differential service
Clutch service
Electrical work
Check engine light diagnosis
Radiator service
Overheating problems
A/C service and repair
General automotive repair
|
| Services Not Offered |
Wheel Alignment
Emissions tests
State Inspections
Repairs on Transmissions Already Removed from the Vehicle
Repairs using Parts provided by the Customer
Tire Sales, Replacements, or Fixes
|
| Special Notes | Drop-off based system (8:00 AM - 10:00 AM Monday-Friday), NOT traditional appointment scheduling. Free Vehicle Courtesy Check offered. Towing cost coverage: up to $150 with any major repair over $1,500. Financing options available through partner companies. |
Towing
| Field | Value |
|---|---|
| Towing Partner Name | Big Mack Towing |
| Towing Partner Phone | (919) 395-6225 |
| Towing Offer | Our shop will cover up to $150 of that towing cost with any major repair over fifteen hundred dollars |
| Transfer Instructions | We have a partner who can tow your vehicle. The name is Big Mack Towing. The phone number for their dispatch is nine-one-nine, three-nine-five, six-two-two-five. Our shop will cover up to $150 of that towing cost with any major repair over fifteen hundred dollars. |
| Transfer Tool Usage | - |
| Non-Transfer Instructions | Provide towing partner information directly to customer |