Manager Dashboard

Centralize holiday, section, rule, and protocol assignments.

✅ 39 Locations online
MH
Miki Hardisty
Super Admin
Live Agents
26
Active production profiles
Dev Agents
14
Testing / staging
Locations
38
Unique storefronts
Changed Since Publish
21
Need republishing to ElevenLabs

Vinay Gowda - Greensboro North

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Field Value
ID 28
File ID Prefix 0
Filename 0: Live - Vinay Gowda - Greensboro NC - Amy
ElevenLabs Agent ID agent_9001k9ttvhgbfwd9pzbj1j8frrzk
Environment Live
Owner Name Vinay Gowda
Location Name (Short) Greensboro North
Full Location Name Greensboro North Carolina
Agent Name Amy
Manager Name Bobby Costello
Manager First Name Bobby
Manager Pronouns -
Role Customer service representative for AAMCO [location_name]
Personality Empathetic, solution-focused, conversational, caring, follows procedures exactly
Current Time Template {{system__time}}
XML Root Name aamco_assistant
Franchise Association -
Notes
None

Business Model Settings

Field Value
Agent Capabilities
answer questions or take a message
Vehicle Inspection Type free vehicle courtesy check
Transfers for Towing No
Transfers Back to Shop No
No Transfers Allowed Yes
Accept Appointments No
Drop Off Only Yes (No Appointments)
Agent Can Quote No
Field Value
Address Four three zero three West Gate City Boulevard, Greensboro, North Carolina two seven four zero seven
Short Address Four three zero three West Gate City Boulevard
Address Spoken four three zero three West Gate City Boulevard
Phone Number None
Directions We're in southwest Greensboro, south of I-40 and north of I-73.
Freeway Directions
Cannot Provide Text messages, emails, automated reminders
After Hours Drop Off Instructions -
Day Type Status Business Hours Appointment Hours Lunch Break Drop Off Hours
monday_friday OPEN 8:00 AM - 5:30 PM - - 8:00 AM - 10:00 AM
saturday CLOSED - - - -
sunday CLOSED - - - -
Holiday Name Description
Christmas Day (December 25, 2025 OR December 25, 2026) Custom holiday: Christmas Day (December 25, 2025 OR December 25, 2026)
Independence Day (July 4, 2025 OR July 4, 2026) Custom holiday: Independence Day (July 4, 2025 OR July 4, 2026)
Labor Day 2026 -
Labor Day 2027 -
Labor Day (September 1, 2025 OR September 7, 2026) Custom holiday: Labor Day (September 1, 2025 OR September 7, 2026)
Memorial Day 2026 -
Memorial Day 2027 -
Memorial Day (May 26, 2025 OR May 25, 2026) Custom holiday: Memorial Day (May 26, 2025 OR May 25, 2026)
New Years Day (January 1, 2026) Custom holiday: New Years Day (January 1, 2026)
Thanksgiving 2026 -
Thanksgiving 2027 -
Thanksgiving (November 27, 2025 OR November 26, 2026) Custom holiday: Thanksgiving (November 27, 2025 OR November 26, 2026)
Name Type Severity Actions
after_hours_weekday_handling custom critical Edit
appointment_system_mo custom critical Edit
1_rules_starter_pack default critical Edit
procedure_order default critical Edit
no_transfers optional critical Edit
saturday_closed optional critical Edit
Name Type Actions
holidays default Edit
pricing_jonathan_tow reference data Edit
1_section_starter_pack default Edit
vehicle_courtesy_check reference data Edit
drop_off_system custom Edit
voice_delivery_no_appointments custom Edit
customer_appointment_requests_mo custom Edit
Protocol Key Type Actions
uncertain_information emergency Edit
vehicle_status_unknown emergency Edit
escalation_callback_protocol special_situations Edit
Name Type Actions
Vehicle Procedure with Drop Off and Vehicle Courtesy Check phone_procedure
Field Value
Services Offered
Vehicle Courtesy Check (FREE) Transmission services Brake service Air conditioning services Check engine light service Battery maintenance Belts and hoses inspection Cooling system service Engine repair Clutch service Oil, lube, and filter changing service Fuel filter replacement Light bulb replacement Cabin air filter replacement Required car maintenance Fleet services General automotive repair
Services Not Offered
Wheel Alignment Emissions tests State Inspections Repairs on Transmissions Already Removed from the Vehicle Repairs using Parts provided by the Customer Tire Sales, Replacements, or Fixes
Special Notes NO PRICING QUOTED. (Rule: NEVER quote any services - this location quotes NO prices)
Field Value
Towing Partner Name Triad Towing
Towing Partner Phone (336) 855-1661
Towing Offer We have a partner who can tow your vehicle. Their name is Triad Towing. The phone number for their dispatch is three-three-six eight-five-five one-six-six-one. We cover up to $150 of the towing cost with any major repair over fifteen hundred dollars. Would you like us to schedule that for you?
Transfer Instructions -
Transfer Tool Usage -
Non-Transfer Instructions -
Version Date Published Filename Actions
4 2025-11-30 13:52:01 Yes 0: Live - Vinay Gowda - Greensboro NC - Amy
3 2025-11-30 13:47:46 Yes 0: Live - Vinay Gowda - Greensboro NC - Amy
2 2025-11-30 13:30:25 Yes 0: Live - Vinay Gowda - Greensboro NC - Amy
1 2025-11-28 18:42:08 No -

Basic Info

Field Value
ID 28
File ID Prefix 0
Filename 0: Live - Vinay Gowda - Greensboro NC - Amy
ElevenLabs Agent ID agent_9001k9ttvhgbfwd9pzbj1j8frrzk
Environment Live
Owner Name Vinay Gowda
Location Name (Short) Greensboro North
Full Location Name Greensboro North Carolina
Agent Name Amy
Manager Name Bobby Costello
Manager First Name Bobby
Manager Pronouns -
Role Customer service representative for AAMCO [location_name]
Personality Empathetic, solution-focused, conversational, caring, follows procedures exactly
Current Time Template {{system__time}}
XML Root Name aamco_assistant
Franchise Association -
Notes
None

Business Model Settings

Field Value
Agent Capabilities
answer questions or take a message
Vehicle Inspection Type free vehicle courtesy check
Transfers for Towing No
Transfers Back to Shop No
No Transfers Allowed Yes
Accept Appointments No
Drop Off Only Yes (No Appointments)
Agent Can Quote No

Location

Field Value
Address Four three zero three West Gate City Boulevard, Greensboro, North Carolina two seven four zero seven
Short Address Four three zero three West Gate City Boulevard
Address Spoken four three zero three West Gate City Boulevard
Phone Number None
Directions We're in southwest Greensboro, south of I-40 and north of I-73.
Freeway Directions
Cannot Provide Text messages, emails, automated reminders
After Hours Drop Off Instructions -

Hours

Day Type Status Business Hours Appointment Hours Lunch Break Drop Off Hours
monday_friday OPEN 8:00 AM - 5:30 PM - - 8:00 AM - 10:00 AM
saturday CLOSED - - - -
sunday CLOSED - - - -

Holidays

Holiday Name Description
Christmas Day (December 25, 2025 OR December 25, 2026) Custom holiday: Christmas Day (December 25, 2025 OR December 25, 2026)
Independence Day (July 4, 2025 OR July 4, 2026) Custom holiday: Independence Day (July 4, 2025 OR July 4, 2026)
Labor Day 2026 -
Labor Day 2027 -
Labor Day (September 1, 2025 OR September 7, 2026) Custom holiday: Labor Day (September 1, 2025 OR September 7, 2026)
Memorial Day 2026 -
Memorial Day 2027 -
Memorial Day (May 26, 2025 OR May 25, 2026) Custom holiday: Memorial Day (May 26, 2025 OR May 25, 2026)
New Years Day (January 1, 2026) Custom holiday: New Years Day (January 1, 2026)
Thanksgiving 2026 -
Thanksgiving 2027 -
Thanksgiving (November 27, 2025 OR November 26, 2026) Custom holiday: Thanksgiving (November 27, 2025 OR November 26, 2026)

Rules

Name Type Severity
after_hours_weekday_handling custom critical
appointment_system_mo custom critical
1_rules_starter_pack default critical
procedure_order default critical
no_transfers optional critical
saturday_closed optional critical

Sections

Name Type
holidays default
pricing_jonathan_tow reference data
1_section_starter_pack default
vehicle_courtesy_check reference data
drop_off_system custom
voice_delivery_no_appointments custom
customer_appointment_requests_mo custom

Protocols

Protocol Key Type
uncertain_information emergency
vehicle_status_unknown emergency
escalation_callback_protocol special_situations

Procedures

Name Type
Vehicle Procedure with Drop Off and Vehicle Courtesy Check phone_procedure

Services

Field Value
Services Offered
Vehicle Courtesy Check (FREE) Transmission services Brake service Air conditioning services Check engine light service Battery maintenance Belts and hoses inspection Cooling system service Engine repair Clutch service Oil, lube, and filter changing service Fuel filter replacement Light bulb replacement Cabin air filter replacement Required car maintenance Fleet services General automotive repair
Services Not Offered
Wheel Alignment Emissions tests State Inspections Repairs on Transmissions Already Removed from the Vehicle Repairs using Parts provided by the Customer Tire Sales, Replacements, or Fixes
Special Notes NO PRICING QUOTED. (Rule: NEVER quote any services - this location quotes NO prices)

Towing

Field Value
Towing Partner Name Triad Towing
Towing Partner Phone (336) 855-1661
Towing Offer We have a partner who can tow your vehicle. Their name is Triad Towing. The phone number for their dispatch is three-three-six eight-five-five one-six-six-one. We cover up to $150 of the towing cost with any major repair over fifteen hundred dollars. Would you like us to schedule that for you?
Transfer Instructions -
Transfer Tool Usage -
Non-Transfer Instructions -