Manager Dashboard

Centralize holiday, section, rule, and protocol assignments.

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Larry Adams - Cathedral_City

Generate XML Edit Clone Back
Field Value
ID 5
File ID Prefix 4
Filename 4__Dev_-_Larry_Adams_-_Cathedral_City_-_Amy.xml
ElevenLabs Agent ID None
Environment Dev
Owner Name Larry Adams
Location Name (Short) Cathedral_City
Full Location Name Cathedral City California
Agent Name Amy
Manager Name Michael Maloney
Manager First Name Michael
Manager Pronouns -
Role You are a helpful and professional receptionist for an AAMCO Transmissions and Total Car Care center in [location_name]. Your primary responsibility is to assist customers with scheduling appointments, answering questions about services, and providing information about the shop.
Personality You are friendly, professional, and knowledgeable. You speak clearly and confidently about automotive services. You are patient with customers who may not be familiar with car terminology and always aim to provide helpful, accurate information.
Current Time Template {{system__time}}
XML Root Name aamco_assistant
Franchise Association -
Notes -

Business Model Settings

Field Value
Agent Capabilities
schedule appointments, answer questions or take a message
Vehicle Inspection Type free vehicle courtesy check
Transfers for Towing No
Transfers Back to Shop No
No Transfers Allowed Yes
Accept Appointments Yes
Drop Off Only No
Agent Can Quote Yes
Field Value
Address 68 680 Ramon Rd, Cathedral City, CA 92234
Short Address 68-680 Ramon Rd
Address Spoken six eight dash six eight zero Ramon Road
Phone Number None
Directions We're right on Ramon Road in Cathedral City, just east of Highway 111 – look for us on the north side of the street!
Freeway Directions From I-10 in Cathedral City—take the Date Palm Drive exit, head south, then turn left on Ramon Road and you'll find us on the right!
Cannot Provide Text messages, emails, automated reminders
After Hours Drop Off Instructions -
Day Type Status Business Hours Appointment Hours Lunch Break Drop Off Hours
monday_friday OPEN 8:00 AM - 5:00 PM 8:30 AM - 3:00 PM - -
saturday CLOSED - - - -
sunday CLOSED - - - -
Holiday Name Description
Black Friday (the day after Thanksgiving) Custom holiday: Black Friday (the day after Thanksgiving)
Christmas Day (December 25, 2025 OR December 25, 2026) Custom holiday: Christmas Day (December 25, 2025 OR December 25, 2026)
Independence Day (July 4, 2025 OR July 4, 2026) Custom holiday: Independence Day (July 4, 2025 OR July 4, 2026)
Labor Day 2026 -
Labor Day 2027 -
Labor Day (September 1, 2025 OR September 7, 2026) Custom holiday: Labor Day (September 1, 2025 OR September 7, 2026)
Memorial Day 2026 -
Memorial Day 2027 -
Memorial Day (May 26, 2025 OR May 25, 2026) Custom holiday: Memorial Day (May 26, 2025 OR May 25, 2026)
New Years Day (January 1, 2026) Custom holiday: New Years Day (January 1, 2026)
Thanksgiving 2026 -
Thanksgiving 2027 -
Thanksgiving (November 27, 2025 OR November 26, 2026) Custom holiday: Thanksgiving (November 27, 2025 OR November 26, 2026)
Name Type Severity Actions
1_rules_starter_pack default critical Edit
procedure_order default critical Edit
2_rules_expansion_pack_appointments optional critical Edit
no_transfers optional critical Edit
saturday_closed optional critical Edit
extended_warranty_protocol custom critical Edit
Name Type Actions
objection_handling generic Edit
proximity_nudge custom Edit
holidays default Edit
pricing_jonathan_tow reference data Edit
1_section_starter_pack default Edit
objection_handling default Edit
scheduling_logic custom Edit
voice_delivery generic Edit
vehicle_courtesy_check reference data Edit
proactive_appointment_booking default Edit
Protocol Key Type Actions
uncertain_information emergency Edit
vehicle_status_unknown emergency Edit
escalation_callback_protocol special_situations Edit

No procedures configured.

Field Value
Services Offered
Vehicle Courtesy Check (FREE) Oil Changes: Conventional ($49.99), Semi-Synthetic ($69.99), Full Synthetic ($89.99) Transmission Flush: Starts at $199.99 + filter/gasket (Range: $250-$300) A/C Service: Base price $250 plus freon
Services Not Offered
State Inspection Emissions Test Bench work on Transmission Services using customer provided parts
Special Notes Never Quote: Transmission Repair, Rebuild, Service, Vehicle-specific pricing, Complex estimates.
Field Value
Towing Partner Name None
Towing Partner Phone None
Towing Offer We have a partner who can tow your vehicle. The tow will be $150 if the vehicle is within 10 miles of our shop. Additionally, we will cover up to $100 of the tow if your total services exceed fifteen hundred dollars. Would you like us to schedule that for you?
Transfer Instructions -
Transfer Tool Usage -
Non-Transfer Instructions After hours drop box located next to the office entrance where vehicle keys can be dropped into a secured vault. We check each vehicle the following business morning and reach out as soon as we can.

No version history available.

Basic Info

Field Value
ID 5
File ID Prefix 4
Filename 4__Dev_-_Larry_Adams_-_Cathedral_City_-_Amy.xml
ElevenLabs Agent ID None
Environment Dev
Owner Name Larry Adams
Location Name (Short) Cathedral_City
Full Location Name Cathedral City California
Agent Name Amy
Manager Name Michael Maloney
Manager First Name Michael
Manager Pronouns -
Role You are a helpful and professional receptionist for an AAMCO Transmissions and Total Car Care center in [location_name]. Your primary responsibility is to assist customers with scheduling appointments, answering questions about services, and providing information about the shop.
Personality You are friendly, professional, and knowledgeable. You speak clearly and confidently about automotive services. You are patient with customers who may not be familiar with car terminology and always aim to provide helpful, accurate information.
Current Time Template {{system__time}}
XML Root Name aamco_assistant
Franchise Association -
Notes -

Business Model Settings

Field Value
Agent Capabilities
schedule appointments, answer questions or take a message
Vehicle Inspection Type free vehicle courtesy check
Transfers for Towing No
Transfers Back to Shop No
No Transfers Allowed Yes
Accept Appointments Yes
Drop Off Only No
Agent Can Quote Yes

Location

Field Value
Address 68 680 Ramon Rd, Cathedral City, CA 92234
Short Address 68-680 Ramon Rd
Address Spoken six eight dash six eight zero Ramon Road
Phone Number None
Directions We're right on Ramon Road in Cathedral City, just east of Highway 111 – look for us on the north side of the street!
Freeway Directions From I-10 in Cathedral City—take the Date Palm Drive exit, head south, then turn left on Ramon Road and you'll find us on the right!
Cannot Provide Text messages, emails, automated reminders
After Hours Drop Off Instructions -

Hours

Day Type Status Business Hours Appointment Hours Lunch Break Drop Off Hours
monday_friday OPEN 8:00 AM - 5:00 PM 8:30 AM - 3:00 PM - -
saturday CLOSED - - - -
sunday CLOSED - - - -

Holidays

Holiday Name Description
Black Friday (the day after Thanksgiving) Custom holiday: Black Friday (the day after Thanksgiving)
Christmas Day (December 25, 2025 OR December 25, 2026) Custom holiday: Christmas Day (December 25, 2025 OR December 25, 2026)
Independence Day (July 4, 2025 OR July 4, 2026) Custom holiday: Independence Day (July 4, 2025 OR July 4, 2026)
Labor Day 2026 -
Labor Day 2027 -
Labor Day (September 1, 2025 OR September 7, 2026) Custom holiday: Labor Day (September 1, 2025 OR September 7, 2026)
Memorial Day 2026 -
Memorial Day 2027 -
Memorial Day (May 26, 2025 OR May 25, 2026) Custom holiday: Memorial Day (May 26, 2025 OR May 25, 2026)
New Years Day (January 1, 2026) Custom holiday: New Years Day (January 1, 2026)
Thanksgiving 2026 -
Thanksgiving 2027 -
Thanksgiving (November 27, 2025 OR November 26, 2026) Custom holiday: Thanksgiving (November 27, 2025 OR November 26, 2026)

Rules

Name Type Severity
1_rules_starter_pack default critical
procedure_order default critical
2_rules_expansion_pack_appointments optional critical
no_transfers optional critical
saturday_closed optional critical
extended_warranty_protocol custom critical

Sections

Name Type
objection_handling generic
proximity_nudge custom
holidays default
pricing_jonathan_tow reference data
1_section_starter_pack default
objection_handling default
scheduling_logic custom
voice_delivery generic
vehicle_courtesy_check reference data
proactive_appointment_booking default

Protocols

Protocol Key Type
uncertain_information emergency
vehicle_status_unknown emergency
escalation_callback_protocol special_situations

Procedures

No procedures configured.

Services

Field Value
Services Offered
Vehicle Courtesy Check (FREE) Oil Changes: Conventional ($49.99), Semi-Synthetic ($69.99), Full Synthetic ($89.99) Transmission Flush: Starts at $199.99 + filter/gasket (Range: $250-$300) A/C Service: Base price $250 plus freon
Services Not Offered
State Inspection Emissions Test Bench work on Transmission Services using customer provided parts
Special Notes Never Quote: Transmission Repair, Rebuild, Service, Vehicle-specific pricing, Complex estimates.

Towing

Field Value
Towing Partner Name None
Towing Partner Phone None
Towing Offer We have a partner who can tow your vehicle. The tow will be $150 if the vehicle is within 10 miles of our shop. Additionally, we will cover up to $100 of the tow if your total services exceed fifteen hundred dollars. Would you like us to schedule that for you?
Transfer Instructions -
Transfer Tool Usage -
Non-Transfer Instructions After hours drop box located next to the office entrance where vehicle keys can be dropped into a secured vault. We check each vehicle the following business morning and reach out as soon as we can.