Live Agents
26
Active production profiles
Dev Agents
14
Testing / staging
Locations
38
Unique storefronts
Changed Since Publish
21
Need republishing to ElevenLabs
Sam Touroonjian - Burnet Road
| Field | Value |
|---|---|
| ID | 117 |
| File ID Prefix | 4 |
| Filename |
4: Dev - Sam Touroonjian - Burnet Rd - Austin TX - Amy
|
| ElevenLabs Agent ID |
agent_4801kat3gcwnf59b6cptd5denq36
|
| Environment | Dev |
| Owner Name | Sam Touroonjian |
| Location Name (Short) | Burnet Road |
| Full Location Name | Burnet Road Austin Texas |
| Agent Name | Amy |
| Manager Name | Greg Clouse |
| Manager First Name | Greg |
| Manager Pronouns | - |
| Role | Customer service representative for AAMCO [location_name] |
| Personality | Empathetic, solution-focused, conversational, caring, follows procedures exactly |
| Current Time Template | {{system__time}} |
| XML Root Name | aamco_assistant |
| Franchise Association | - |
| Notes |
None
|
Business Model Settings
| Field | Value |
|---|---|
| Agent Capabilities |
schedule appointments, answer questions or take a message
|
| Vehicle Inspection Type | free vehicle courtesy check |
| Transfers for Towing | Yes |
| Transfers Back to Shop | No |
| No Transfers Allowed | No |
| Accept Appointments | Yes |
| Drop Off Only | No |
| Agent Can Quote | No |
| Field | Value |
|---|---|
| Address | 8417 Burnet Rd, Austin Texas 78757 |
| Short Address | 8417 Burnet |
| Address Spoken | eight four one seven burnet road |
| Phone Number | None |
| Directions | We're on Burnet Road, about half a mile north of Anderson Lane. If you're coming from Anderson, head north on Burnet and we'll be on your right! |
| Freeway Directions | |
| Cannot Provide | Text messages, emails, automated reminders |
| After Hours Drop Off Instructions | - |
| Day Type | Status | Business Hours | Appointment Hours | Lunch Break | Drop Off Hours |
|---|---|---|---|---|---|
| monday_friday | OPEN | 7:30 AM - 5:30 PM | 8:00 AM - 3:30 PM | - | - |
| saturday | CLOSED | - | - | - | - |
| sunday | CLOSED | - | - | - | - |
| Holiday Name | Description |
|---|---|
| Christmas Day (December 25, 2025 OR December 25, 2026) | Custom holiday: Christmas Day (December 25, 2025 OR December 25, 2026) |
| Independence Day (July 4, 2025 OR July 4, 2026) | Custom holiday: Independence Day (July 4, 2025 OR July 4, 2026) |
| Labor Day 2026 | - |
| Labor Day 2027 | - |
| Labor Day (September 1, 2025 OR September 7, 2026) | Custom holiday: Labor Day (September 1, 2025 OR September 7, 2026) |
| Memorial Day 2026 | - |
| Memorial Day 2027 | - |
| Memorial Day (May 26, 2025 OR May 25, 2026) | Custom holiday: Memorial Day (May 26, 2025 OR May 25, 2026) |
| New Years Day (January 1, 2026) | Custom holiday: New Years Day (January 1, 2026) |
| Thanksgiving 2026 | - |
| Thanksgiving 2027 | - |
| Thanksgiving (November 27, 2025 OR November 26, 2026) | Custom holiday: Thanksgiving (November 27, 2025 OR November 26, 2026) |
| Name | Type | Severity | Actions |
|---|---|---|---|
| no_pricing_quotes | custom | critical | Edit |
| oil_changes_by_appointment_only | optional | critical | Edit |
| 1_rules_starter_pack | default | critical | Edit |
| procedure_order | default | critical | Edit |
| 2_rules_expansion_pack_appointments | optional | critical | Edit |
| no_transfers_except_towing | optional | critical | Edit |
| saturday_closed | optional | critical | Edit |
| detect_towing_trigger | optional | critical | Edit |
| Name | Type | Actions |
|---|---|---|
| time_handling | default | Edit |
| objection_handling | generic | Edit |
| proximity_nudge | custom | Edit |
| holidays | default | Edit |
| voice_delivery | generic | Edit |
| vehicle_courtesy_check | reference data | Edit |
| proactive_appointment_booking | default | Edit |
| 1_section_starter_pack | default | Edit |
| pricing_jonathan_tow | reference data | Edit |
| scheduling_logic | custom | Edit |
| objection_handling | default | Edit |
| Protocol Key | Type | Actions |
|---|---|---|
| uncertain_information | emergency | Edit |
| vehicle_status_unknown | emergency | Edit |
| towing_transfer_system_failure | special_situations | Edit |
| default_towing_protocol | towing | Edit |
| escalation_callback_protocol | special_situations | Edit |
No procedures configured.
| Field | Value |
|---|---|
| Services Offered |
None specified
|
| Services Not Offered |
State Inspection
Emissions Test
Bench work on Transmission
Services using customer provided parts
front end alignments
tires
|
| Field | Value |
|---|---|
| Towing Partner Name | Choates Towing |
| Towing Partner Phone | 512-832-1692 |
| Towing Offer | If you'd like, I can transfer you to our trusted partner [towing_company_name] dispatch team to schedule the tow truck right away. Our shop will cover the charge for tows within 20 miles of the shop for all major transmission repairs. |
| Transfer Instructions | <transfer_process> <step order="1">Confirm customer's desire to be transferred: "Would you like me to transfer you to them now?"</step> <step order="2">If yes: "Let me transfer you to [towing_company_name] right now" [transfer_to_number]</step> <step order="3">Wait until someone answers the phone at [towing_company_name] before you continue speaking.</step> <step order="4">Then, use the same agent voice and say "Hello. This is [agent_name], an assistant from AAMCO [location_name]. There is a customer on the line that requires a tow, and recommended you as a trusted partner. I am transferring the customer now."</step> </transfer_process> |
| Transfer Tool Usage | <transfer_tool_usage> <tool_name>[transfer_to_number]</tool_name> <when_to_use>Customer agrees to transfer to towing company</when_to_use> <phrase_before_transfer>Let me transfer you to [towing_company_name] right now.</phrase_before_transfer> <tool_call>[transfer_to_number]</tool_call> <phone_number>[towing_company_number]</phone_number> </transfer_tool_usage> |
| Non-Transfer Instructions | After hours drop box located by the first bay door closest to the office door, where vehicle keys can be safely dropped. We check each vehicle the following business morning and reach out as soon as we can. |
| Version | Date | Published | Filename | Actions |
|---|---|---|---|---|
| 5 | 2025-11-30 15:49:11 | Yes | 4: Dev - Sam Touroonjian - Burnet Rd - Austin TX - Amy | |
| 4 | 2025-11-30 15:22:22 | Yes | 4: Dev - Sam Touroonjian - Burnet Rd - Austin TX - Amy | |
| 3 | 2025-11-30 15:05:22 | Yes | 4: Dev - Sam Touroonjian - Burnet Rd - Austin TX - Amy | |
| 2 | 2025-11-30 14:53:59 | Yes | 4: Dev - Sam Touroonjian - Burnet Rd - Austin TX - Amy | |
| 1 | 2025-11-30 14:45:44 | Yes | 4: Dev - Sam Touroonjian - Burnet Rd - Austin TX - Amy |
Basic Info
| Field | Value |
|---|---|
| ID | 117 |
| File ID Prefix | 4 |
| Filename |
4: Dev - Sam Touroonjian - Burnet Rd - Austin TX - Amy
|
| ElevenLabs Agent ID |
agent_4801kat3gcwnf59b6cptd5denq36
|
| Environment | Dev |
| Owner Name | Sam Touroonjian |
| Location Name (Short) | Burnet Road |
| Full Location Name | Burnet Road Austin Texas |
| Agent Name | Amy |
| Manager Name | Greg Clouse |
| Manager First Name | Greg |
| Manager Pronouns | - |
| Role | Customer service representative for AAMCO [location_name] |
| Personality | Empathetic, solution-focused, conversational, caring, follows procedures exactly |
| Current Time Template | {{system__time}} |
| XML Root Name | aamco_assistant |
| Franchise Association | - |
| Notes |
None
|
Business Model Settings
| Field | Value |
|---|---|
| Agent Capabilities |
schedule appointments, answer questions or take a message
|
| Vehicle Inspection Type | free vehicle courtesy check |
| Transfers for Towing | Yes |
| Transfers Back to Shop | No |
| No Transfers Allowed | No |
| Accept Appointments | Yes |
| Drop Off Only | No |
| Agent Can Quote | No |
Location
| Field | Value |
|---|---|
| Address | 8417 Burnet Rd, Austin Texas 78757 |
| Short Address | 8417 Burnet |
| Address Spoken | eight four one seven burnet road |
| Phone Number | None |
| Directions | We're on Burnet Road, about half a mile north of Anderson Lane. If you're coming from Anderson, head north on Burnet and we'll be on your right! |
| Freeway Directions | |
| Cannot Provide | Text messages, emails, automated reminders |
| After Hours Drop Off Instructions | - |
Hours
| Day Type | Status | Business Hours | Appointment Hours | Lunch Break | Drop Off Hours |
|---|---|---|---|---|---|
| monday_friday | OPEN | 7:30 AM - 5:30 PM | 8:00 AM - 3:30 PM | - | - |
| saturday | CLOSED | - | - | - | - |
| sunday | CLOSED | - | - | - | - |
Holidays
| Holiday Name | Description |
|---|---|
| Christmas Day (December 25, 2025 OR December 25, 2026) | Custom holiday: Christmas Day (December 25, 2025 OR December 25, 2026) |
| Independence Day (July 4, 2025 OR July 4, 2026) | Custom holiday: Independence Day (July 4, 2025 OR July 4, 2026) |
| Labor Day 2026 | - |
| Labor Day 2027 | - |
| Labor Day (September 1, 2025 OR September 7, 2026) | Custom holiday: Labor Day (September 1, 2025 OR September 7, 2026) |
| Memorial Day 2026 | - |
| Memorial Day 2027 | - |
| Memorial Day (May 26, 2025 OR May 25, 2026) | Custom holiday: Memorial Day (May 26, 2025 OR May 25, 2026) |
| New Years Day (January 1, 2026) | Custom holiday: New Years Day (January 1, 2026) |
| Thanksgiving 2026 | - |
| Thanksgiving 2027 | - |
| Thanksgiving (November 27, 2025 OR November 26, 2026) | Custom holiday: Thanksgiving (November 27, 2025 OR November 26, 2026) |
Rules
| Name | Type | Severity |
|---|---|---|
| no_pricing_quotes | custom | critical |
| oil_changes_by_appointment_only | optional | critical |
| 1_rules_starter_pack | default | critical |
| procedure_order | default | critical |
| 2_rules_expansion_pack_appointments | optional | critical |
| no_transfers_except_towing | optional | critical |
| saturday_closed | optional | critical |
| detect_towing_trigger | optional | critical |
Sections
| Name | Type |
|---|---|
| time_handling | default |
| objection_handling | generic |
| proximity_nudge | custom |
| holidays | default |
| voice_delivery | generic |
| vehicle_courtesy_check | reference data |
| proactive_appointment_booking | default |
| 1_section_starter_pack | default |
| pricing_jonathan_tow | reference data |
| scheduling_logic | custom |
| objection_handling | default |
Protocols
| Protocol Key | Type |
|---|---|
| uncertain_information | emergency |
| vehicle_status_unknown | emergency |
| towing_transfer_system_failure | special_situations |
| default_towing_protocol | towing |
| escalation_callback_protocol | special_situations |
Procedures
No procedures configured.
Services
| Field | Value |
|---|---|
| Services Offered |
None specified
|
| Services Not Offered |
State Inspection
Emissions Test
Bench work on Transmission
Services using customer provided parts
front end alignments
tires
|
Towing
| Field | Value |
|---|---|
| Towing Partner Name | Choates Towing |
| Towing Partner Phone | 512-832-1692 |
| Towing Offer | If you'd like, I can transfer you to our trusted partner [towing_company_name] dispatch team to schedule the tow truck right away. Our shop will cover the charge for tows within 20 miles of the shop for all major transmission repairs. |
| Transfer Instructions | <transfer_process> <step order="1">Confirm customer's desire to be transferred: "Would you like me to transfer you to them now?"</step> <step order="2">If yes: "Let me transfer you to [towing_company_name] right now" [transfer_to_number]</step> <step order="3">Wait until someone answers the phone at [towing_company_name] before you continue speaking.</step> <step order="4">Then, use the same agent voice and say "Hello. This is [agent_name], an assistant from AAMCO [location_name]. There is a customer on the line that requires a tow, and recommended you as a trusted partner. I am transferring the customer now."</step> </transfer_process> |
| Transfer Tool Usage | <transfer_tool_usage> <tool_name>[transfer_to_number]</tool_name> <when_to_use>Customer agrees to transfer to towing company</when_to_use> <phrase_before_transfer>Let me transfer you to [towing_company_name] right now.</phrase_before_transfer> <tool_call>[transfer_to_number]</tool_call> <phone_number>[towing_company_number]</phone_number> </transfer_tool_usage> |
| Non-Transfer Instructions | After hours drop box located by the first bay door closest to the office door, where vehicle keys can be safely dropped. We check each vehicle the following business morning and reach out as soon as we can. |